Since our products at VillageSe, a D2C company under Peepal Leaf Enterprise Pvt Ltd are homemade and perishable, we follow a strict no-return policy. However, we understand that issues may arise, and we’re happy to help in the following cases:
1. Refund Eligibility
We offer refunds or replacements if:
✅ The product is damaged, spoiled, or incorrect upon delivery.
✅ The order was not delivered within the promised timeframe.
❌ We do not offer refunds for:
- Change of mind.
- Incorrect addresses provided by the customer.
- Delays caused by the customer (e.g., not available to receive delivery).
2. How to Request a Refund
- Contact us within 24 Hours of receiving your order.
- Provide clear images of the damaged/spoiled product.
- Our team will review and process refunds within 7 working days.
📩 For Refund Requests: support@villagese.in